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#1 Request a fabric swatch
Colors viewed online will be affected by the age, brand, resolution, settings & angle of your screen. The way color appears in person will also be affected by the lighting and surrounding colors in your home.
We strongly recommend requesting fabric swatches before you order.
#2 Measure your furniture
Did you know one brand's "Windsor" chair may be a different size than the "Windsor" chairs made by other brands? The chair you see in a photo may be a different size than your chair, even if they look identical! Chair sizes for all chair styles vary by brand, and it's not safe to assume that your chair is "standard".
Always measure the seat of your chair before ordering!
#3 Learn about tolerances
In the textiles industry, a "tolerance" is the degree of slight variation which is acceptable in a finished product. Tolerances may include slight differences from featured size, weight, shape, construction, pattern placement, or fabric characteristics. Little variations are part of the charm when you order hand-crafted goods!
#4 Latex foam and foam allergies
Every product we sell is made in a facility where latex foam is processed. Please do not order from us if you or someone in your family is allergic to latex.
If you're not allergic to latex, you'll love the fact that our latex foam cushions can be washed in the washing machine with an allergy-free detergent that reduces exposure to dust mites and other allergens.
#5 Try it before you buy it
Not sure which size to buy? Not sure if latex foam will be too firm or too soft? Our Try It Before You Buy It program allows you to get a free sample dining chair cushion for the cost of shipping & handling.
#6 Special orders
Some product styles are available in additional fabric choices that may not be kept in-stock. If you see a "Special Order" button, instead of an "Add to Cart" button, it means the item may take 1-3 weeks to make and ship (or longer due to Covid-19 pandemic). If you see an "Out of Stock" message, contact Customer Service to place a special order and we'll ship as soon as they are back in stock.
#7 Preview our returns policy
Items can be returned in New Condition (with tags attached) within 30 days of delivery. You can request a return authorization / return label by visiting your account page on barnetthomedecor.com, if you did not sign up for an account, you will be able to generate a one-time use password to access this page. Shipping is non-refundable, unless we confirm that we sent a damaged, defective, or wrong item. This is the standard returns policy for most home decor items sold by most major online stores, including Amazon.com ,Houzz, Wayfair.com and others.