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I received a notification that my order was delivered, but I don't have my package.
Unfortunately, it's not uncommon these days to receive an errant order delivery notification. Investigative journalists report that 10-20% of packages reported as "delivered" are actually still at the carrier shipping facility. If you received a delivery notification, but don't have your package, here are the best steps to follow:
- Track your package to see if it is being held for pick up
- Even if the delivery notice says "left at front door", check if the delivery person left it somewhere else out of sight to hide it from potential package thieves.
- Check if a family member or neighbor took in your delivery and forgot to tell you (this happens more often than you might imagine)
- Check if the package has been delivered to a front desk, lobby, gate house or other community area
- Wait 1-2 delivery days to see if the delivery notification was sent prematurely (this resolves 80%-90% of the "missing package" inquiries we receive)
If you still haven't located your package after following these steps please contact Customer Service for assistance.
My order arrived soiled, damaged, or missing pieces
Barnett only sells products in new condition, and each item goes through multiple quality inspections before shipping. If your order arrived dirty or damaged, or missing pieces, it is likely due to an incident while shipping. This may be true even if the package appears to be undamaged and sealed, because in our experience the shipping carrier sometimes repackages a damaged shipment without notifying the sender or recipient of the incident. If your order arrived dirty, damaged, or missing pieces, please contact our Customer Service Department for assistance. Please do not dispose of the shipping carton; the shipping carrier may ask to see the carton or photos of the carton as part of our claim for a lost or damaged package
Why did Customer Service contact me about being unable to validate my address?
Address validation is a look-up service in which the shipping carrier's computer checks if your address is within their delivery area and is a valid delivery address. We attempt to validate all addresses before shipping to prevent undeliverable shipments whenever possible.
The following may cause validation errors: Did not include house number, Apt#, North, SW, Street, Ave, Dr, etc; Used an alternate highway name (State Route, State Road) or unofficial city name; Included misspellings or typos; Included information other than the house number and street name on Address Line 1 (ie Company Name, PO Box); The address is new construction and is not in the carrier's system yet; The address is not served by the carrier.
If you receive this notice, please check the shipping address on your order confirmation carefully for typos. If you have successfully received packages from this carrier or a different carrier to the same address in the past please let us know which carrier delivers to your address.
If you instruct us to ship to an "invalidated" address, or fail to respond to our notice that your address failed validation, you may be responsible for additional or non-refundable shipping charges if the carrier returns your package as "undeliverable".
What can I do if my order was shipped Signature Required but I won't be home for delivery?
If no one is home to sign for the package, the carrier will leave a notice for you. You will have several options, which typically include: Rescheduling the delivery for a time someone will be home (evening and weekend hours may be available); Holding the package at a nearby pick-up location with weekend or evening hours; Leaving the package with a trusted neighbor of your choice; Changing the delivery address; or UPS My Choice members may have additional options.
You can either select a convenient option on the notice the delivery person leaves for you, or go online with your tracking number to select an option. You may have more options and locations available than those listed on the notice; most options are free, some may require additional payment. Customer Service can help you find a convenient pick-up location if you need assistance.
We're sorry, if your order was shipped Signature Required, or if the carrier felt it was unsafe to leave your package at your address, re-shipping the order without Signature Required service will not be an option. If you refuse to pickup your package from a holding location you will be responsible for additional or non-refundable shipping charges.
What do I do if tracking show my package is Return to Sender?
Please contact Customer Service if tracking your package shows that it is being returned to sender. If this is the result of a carrier error we will take care of it for you as soon as possible, with a re-shipment if necessary.
If the package is being returned to sender because the shipping address you provided was incorrect, incomplete, or undeliverable, or because the package went unclaimed after being held for pick-up, Customer Service can assist you with re-shipment or refund arrangements, but additional or deductible expenses may apply.