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Unfortunately, it's not uncommon these days to receive an errant order delivery notification. Investigative journalists report that 10-20% of packages reported as "delivered" are actually still at the carrier shipping facility. If you received a delivery notification, but don't have your package, here are three things you can do:
Check if your package was left somewhere else.
It may seem like common sense, but you might be surprised how often we hear from customers that they found their package after they did these three things:
1. Check if the package was taken in for you by a neighbor or relative who may have forgotten to tell you about it.
2. Check if the package was left at a side door or back door, behind a grill or potted plant, or other out of sight location (even if the delivery notice says "left at front door".
3. Check if the package was received to the a front office, lobby or guardhouse of a residential complex or workplace.
Check if your package is being held for pick-up.
If your shipment was sent Signature Required, or if the delivery person did not feel it was safe to leave your package, your shipment may be held for pickup at a UPS Store or Access Point, at a USPS Parcel Locker, or your package may be scheduled for a redelivery attempt. The delivery person will typically leave a notice at your door when this occurs, but sometimes the notice falls or blows away. You can use your tracking number on the carrier's website to make arrangements for re-delivery or pick-up at a more convenient time & location.
Wait & see or ask for an investigation.
Approximately 10-20% of packages reported as "delivered" actually won't show up until 1-3 days later. Typically you do not need to take additional action.
USPS employees confidentially reported to journalists that some managers scan packages as "delivered" or "delivery attempted" as soon as the packages reach the regional depot. Reportedly, the delivery notifications are falsified because the manager's salaries would be lower if they fail to meet estimated delivery times due to reasons such as understaffing or high seasonal volume. Similar situations have been reported by UPS employees and FedEx customers.
If you were unable to find your package after searching other parts of your property and checking with family and neighbors who may have taken the package in for you, you can initiate a lost package search request on the shipment tracking page or contact Customer Service for assistance.